RETURN & REFUND POLICY
Your satisfaction is our priority. If for any reason your purchase doesn’t fit or meet your expectations, we offer a straightforward return and refund process.
6.1 Eligibility
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You have 30 calendar days from the delivery date to initiate a return.
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Items must be unworn, unwashed, with all original tags attached, and in their original packaging (polybag or box).
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Final sale items (marked as such) and undergarments (for hygiene reasons) are non‑returnable unless defective.
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We strongly recommend trying on garments over your own undergarments to keep them in pristine condition.
6.2 Return Process
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Email us at
support@offerorbit.shopwith your order number and reason for return. We will send you a prepaid return shipping label (deducted from your refund, unless the return is due to our error – e.g., wrong size sent or defect). -
Pack the item securely, attach the label, and drop it off at your nearest carrier location.
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Once we receive and inspect the return (within 5 business days), we will process your refund.
6.3 Refunds
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Refunds are issued to the original payment method within 7–10 business days of approval.
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Original shipping charges are non‑refundable (except for defective or incorrect items).
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A 15% restocking fee may apply for non‑defective returns where the tags have been removed or the item shows signs of wear – but we often waive this for loyal customers.
6.4 Complete Return Address
(Please send all returns to the following address – this is our official registered business address.)
Important: Please include your order number inside the package or on the label to ensure fast processing.
6.5 Exchanges
If you need a different size or color, we recommend returning the original item and placing a new order – this ensures the fastest turnaround. Alternatively, you can request an exchange; we will process it as a new order once the return is received and inspected.