FAQ
Ordering & Payment
Q: Do I need an account to place an order?
A: No – you can checkout as a guest. However, creating an account lets you track orders, save addresses, and earn exclusive rewards.
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, American Express, Discover, PayPal, and Shop Pay. All transactions are encrypted.
Q: Is my payment information secure?
A: Absolutely. We use SSL encryption and PCI‑DSS compliant payment gateways. We never store your full credit card details.
Sizing & Fabrics
Q: How do I find the right size?
A: Every product page has a detailed size chart (bust, waist, hip, and length measurements in inches). We also provide model measurements and fit notes. If you’re between sizes, we recommend sizing up for a relaxed fit or down for a tailored look – feel free to contact us for personal advice.
Q: What fabrics do you use?
A: We source high‑quality materials including 100% cotton, linen, rayon, polyester blends, and eco‑friendly options. Each product description lists the fabric composition and care instructions.
Q: Do your clothes shrink after washing?
A: We pre‑shrink most cotton and linen items, but we always advise following the care label (cold wash, gentle cycle, air dry) to minimize any shrinkage.
Shipping & Delivery
Q: Can I change my shipping address after placing an order?
A: Contact us immediately – if the order hasn’t shipped, we can update it. Once shipped, we cannot redirect.
Q: Do you ship to PO boxes?
A: Yes, we ship to USPS‑recognized PO boxes via Standard Shipping. Expedited services require a physical address.
Returns & Refunds
Q: How long does it take to get a refund?
A: After we receive your return, allow 5 business days for inspection, then 7–10 business days for the refund to appear on your statement.
Q: Who pays for return shipping?
A: If the return is due to our error (wrong item, defect), we cover the cost. For change‑of‑mind or size‑exchange returns, the shipping cost is deducted from your refund.
Product Compliance & Safety
Q: Are your clothes safe and compliant with U.S. regulations?
A: Yes. All our apparel meets the requirements of the Consumer Product Safety Commission (CPSC) and the Flammable Fabrics Act. We do not sell children’s clothing that requires CPSIA tracking labels, but if we ever do, we will ensure full compliance. We also avoid hazardous substances and follow OEKO‑TEX® Standard 100 where applicable. See our Disclaimer for full details.